Report a problem and get an answer
Tell TrimBrim what is wrong. We answer on this site and in the app.
Something not working, a payment question, or an idea? Tell us. A person at TrimBrim reads it and answers you.
Report it
On the website
- Go to Help and tap Report a problem.
- Pick what it is about.
- Write what happened: what you tapped, what you expected, what you saw.
- Add up to three screenshots if they help.
- Tap Send to TrimBrim.
In the app
- Go to More → Help & support and tap Report a problem.
- Under What is it about?, pick one.
- Under What happened?, write what you tapped, what you expected, what you saw.
- Add up to three screenshots if they help.
- Tap Send to TrimBrim.
Our answer
On the website
- Help → My requests lists everything you have reported, from this site and the app.
- When we answer, you get a notification, and Help shows a dot.
- Open the request to read it and answer back. Fixed? We mark it resolved and ask how we did.
In the app
- More → Help & support → My requests lists everything you have reported, from the app and the website.
- When we answer, you get a notification, and My requests says how many are waiting for your answer.
- Open the request to read it and answer back. Fixed? We mark it resolved and ask how we did.
Tip Reporting from the app and from the website works the same way. Both show up in My requests.
Was this helpful?
Still stuck? Tell us what you were trying to do: Report a problem on owner.trimbrim.com, or in the app under More → Help & support.