For customers

Finding a free chair, offers, bookings and your account

Getting started

• Get started with TrimBrimWhat TrimBrim shows you, where everything is, and how to read a shop card.

Finding a shop

• Find a shop near youSearch by name, change how far to look, filter, sort, and use the map.
• Free chairs and the waiting numberWhat the two numbers on a shop mean, how fresh they are, and why a shop shows Closed.
• Save shops and get alertsHeart the shops you like, find them again, and hear when they open or close.
• Rate a shop you visitedWho can rate a shop, how to do it, and where to read reviews.

Offers

• How offers workWhere to find offers, what Promoted means, and how to use one at the shop.

Bookings

• Book a time at a shopAsk a shop for a slot, and what happens until it says yes.
• Cancel a booking and the booking rulesHow to cancel, what counts as a late cancel, and when booking is paused.

Your account

• Your account and sign-inSigning in, the email codes, your password, and deleting your account.
• Your phone number and visit historyWhy your phone number matters, how to add it, and where your visits show up.
• Notifications and privacyWhat the app sends you, how to switch it off, and what TrimBrim keeps about you.
• Get helpQuick answers in the app, and how to reach the TrimBrim team.