Accept or reject a booking
Customers ask for a slot. You answer, and they are told.
A booking is a customer asking for a time. It does not hold a chair: when they arrive, tap + as usual.
Answer a request
On the website
- Go to Bookings. New requests are under Requests, and the number next to Bookings in the menu is how many are waiting.
- Tap Accept or Reject. The customer is told either way.
- Rejecting? Add a line on why. It helps them pick another time.
In the app
- Go to the Bookings tab. New requests are under Requests, and the number on the tab is how many are waiting.
- Tap a request to open it.
- Tap Accept or Reject. The customer is told either way.
- Rejecting? Add a line on why, then tap Reject. It helps them pick another time.
The day's diary
On the website
Switch to Diary to see the day's bookings. When the customer comes, tap + on Chairs and pick their booking on the visit; the booking then shows Came in. If they do not come, tap Did not come.
In the app
Switch to Diary to see the day's bookings. When the customer comes, tap Customer sat down on Seats, tap their chair and pick their booking under From a booking; the booking then shows Seated. If they do not come, open the booking once its time has passed and tap Didn’t come.
Turn bookings on or off
On the website
Go to Shop settings → Bookings:
- Take bookings — off means customers see they can only walk in.
- Minimum notice — how far ahead a slot must be asked for.
- Last booking before closing — so nobody books the last ten minutes.
In the app
Go to More → Booking settings, then tap Save:
- The Taking bookings switch — off means customers see they can only walk in.
- Last booking before closing — so nobody books the last ten minutes.
- Minimum notice — how far ahead a slot must be asked for.
The Taking bookings switch is also on the Dashboard.