TrimBrim Help Centre

Your account and sign-in

Signing in, the email codes, your password, and deleting your account.

Sign in

  1. Open the app and go to the sign-in screen, Welcome back.
  2. Enter your email and password, then tap Sign in. Or tap Continue with Google.

New to TrimBrim? Tap Create an account.

Codes come by email

Every code TrimBrim sends is a 6-digit code by email. There are no text messages.

  • Check your email — after you sign up, enter the code to verify your address. You can tap Skip for now and verify later. Until you do, your email under Profile shows Verify.
  • Forgot password? — on the sign-in screen. Enter your email, tap Send code, enter the code, then choose a New password.

No code? Check your spam folder, and make sure the email is the one you signed up with.

Change your password

Go to Profile → Privacy & security → Change password. Enter your Current password and a New password, then tap Update password. You stay signed in on this device.

Your name, photo and theme

Your name is what a shop sees when you sit down. Under Profile you can also change your photo, and pick a Theme: System, Light or Dark.

Log out

Go to Profile and tap Log out. It ends the session on this device.

Delete your account

  1. Go to Profile → Privacy & security.
  2. Tap Delete my account, then confirm with Delete my account.

It is permanent and takes effect straight away. Your name, number and email, your saved shops and your notifications are removed, and you are signed out everywhere. A shop keeps the visits it recorded, with your name and number taken off. Any review you left stays, signed "Deleted user".

Tip Locked out? Under Privacy & security, Email us to delete it gives you the address to write to.

Still stuck? Write to us at support@trimbrim.com and say what you were trying to do.