Get help

Common questions

Go to Profile → Help & support. Under Common questions, tap a question to see the answer.

Talk to us

Under Talk to us in Help & support:

• Email us opens your mail app with the subject already filled in.
• Tap the address below it, support@trimbrim.com, to copy it.

Tell us what happened, the shop's name if it is about a shop, and what you expected to see. A screenshot helps.

Before you write

Many questions have a quick answer:

• A number looks wrong. The shop keeps the free chairs and the waiting number by hand. Check from the shop or Updated under the numbers, or tap Call. See Free chairs and the waiting number.
• An offer was not honoured. Offers are the shop's own, honoured at the counter. Tell the shop, and tell us if it keeps happening. See How offers work.
• I can't book. The shop may not take bookings, or booking may be paused. See Cancel a booking and the booking rules.
• I can't rate a shop. You need a finished visit there linked to your account. See Your phone number and visit history.
• No code arrived. Codes come by email only. Check your spam folder.

Privacy and your account

To delete your account, or ask about your data, see Your account and sign-in. The privacy address, privacy@trimbrim.com, is under Privacy & security.

Follow TrimBrim

Help & support also links to TrimBrim on Instagram and Facebook.